Got a question?
We're here to help.

Send an email to one of the addresses below and we’ll make sure to process your request within 72 hours.

Customer support/shipping/returns:
[email protected]

Business inquiries/other:
[email protected]

[email protected]

About Knust Porselen purchases

How do I place an order?

To place an order, select your product at and choose your size if this is required. After you’ve selected product and size, proceed to your cart/checkout where you’ll insert your billing, shipping and payment details. When you’ve placed an order, we will process it as fast as possible. You’ll receive a notification e-mail when the shipment has been packed for sending.

When will my package arrive?

Your packet will normally arrive 3-4 working days after purchase. Keep in mind that we are utilizing pre-orders with specified shipping dates, which will be provided on the product page.

About your account

How do I manage my account?

You can manage your addresses, orders, passwords etc. at

How secure is the admin area?

The admin area is 100% secure, as long as you don’t give away your password to anyone. We do not have access to sensitive information about you, except for orders, name, e-mail and addresses. You can learn more about your datain the privacy policy.

Is it possible to contact you through phone?

Unfortunately, we are not available through phone support at the moment.